Privacy Policy

Effective Date: [07-10-2025]

This Privacy Policy describes how iTile (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website at https://new.itiletx.com/.

1. Information We Collect

We collect various types of information to process your orders, improve our service, and communicate with you.

A. Information You Provide Directly (Order Information)

When you make a purchase or attempt to make a purchase, we collect the following personal information:

    • Contact Details: Name, billing address, shipping address, email address, and phone number.
    • Payment Information: Details required to process your payment (e.g., credit card number or payment method details).
    • Account Information: If you create an account, we collect your username and password.

B. Information Collected Automatically (Device Information)

When you browse the Site, we automatically collect certain information about your device and activity:

    • Usage Data: Information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
    • Technical Data: Your IP address, web browser type, time zone, and some of the cookies installed on your device.

2. How We Use Your Information

We use your Personal Information for the following core purposes:

    • Order Fulfillment: To process your purchases, arrange for shipping, provide you with invoices and order confirmations, and manage returns/exchanges.
    • Communication: To communicate with you about your order, account status, or in response to customer service inquiries.
    • Site Improvement: To screen orders for potential risk or fraud (specifically using your IP address) and, more generally, to analyze customer behavior to improve and optimize our Site (e.g., creating better product recommendations).
    • Marketing (If Applicable): To provide you with targeted advertisements or marketing communications we believe may be of interest to you, in line with your preferences.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your data for the purposes described above.

    • Service Providers: We share information with companies that perform services on our behalf, such as payment processors ([e.g., Shopify Payments, PayPal]), shipping carriers ([e.g., FedEx, USPS]), and order fulfillment platforms.
    • Analytics: We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information.
    • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights and Data Retention

    • Data Retention: When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
    • Access and Control: Depending on your location, you may have the right to access the personal information we hold about you, request it be corrected, or request it be deleted. To exercise these rights, please contact us using the information below.

5. Cookies

We use Cookies and similar tracking technologies to track the activity on our Site and hold certain information.

    • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
    • We use cookies to remember products in your cart, analyze site traffic, and enhance your shopping experience.
    • You can control or decline cookies through your browser settings. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Policy Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated “Effective Date.”

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [Your Customer Service Email] or by mail using the details provided below:

iTile

Phone
281 653 9994

Email
sales@itiletx.com

Address
13645 Reeveston Rd, Houston, TX 77039

iTile is a family-owned Houston tile warehouse and showroom, providing high-quality porcelain, ceramic, mosaic, and wood-look tile directly from manufacturers. We guarantee the best value and wholesale prices in the Houston, TX area, backed by personalized, unmatched service.

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